Booking Terms & Conditions

At Nayra Travel, we believe a memorable journey begins with thoughtful planning, clear communication and mutual trust. These terms are designed to give you transparency and peace of mind while we carefully arrange every detail of your experience in Peru.

They apply to all travel services arranged by Nayra Travel Agencia de Viajes y Turismo S.R.L., including private journeys, independent travelers (FITs) and groups.

• Private journeys and independent travelers (FITs) are governed by these terms.
• Group reservations are governed by these terms together with the specific conditions of the group agreement signed for each group. Where the two differ, the group agreement prevails.

1. Reservations & Confirmation

All reservations are subject to availability at the time of booking.

Once you accept a travel proposal, we will send you the booking details, payment schedule and any conditions specific to the selected services.

A reservation is confirmed only once we have received the required deposit and issued a written confirmation.

Some services, such as hotels, domestic flights, train journeys and entrance tickets, may need to be paid or confirmed immediately to secure availability. Booking well in advance gives you the widest choice of services and the most flexible conditions.

2. Deposits & Payments

Private Journeys & Independent Travelers (FITs)

A deposit is required to secure your reservation. The amount and deadline will be stated in your travel proposal or booking confirmation.

The remaining balance must be paid according to the agreed payment schedule and before your journey begins.

Groups

The deposit, any interim payments and the final balance are set out in the group agreement, based on group size, travel dates, accommodation and the services included.

General Payment Conditions

Payments may be made by bank transfer, credit or debit card, or secure payment link. Payment details will be provided in your booking confirmation.

Any bank charges, currency conversion costs or payment processing fees will be disclosed before you pay.

If a payment deadline is missed, unconfirmed services may be released and the reservation may be cancelled in accordance with these terms.

3. Changes & Modifications

We understand that travel plans may change, and we will make every reasonable effort to accommodate your requests.

All changes are subject to availability and may involve additional costs, such as supplier penalties, fare differences or administrative fees.

Changes to travel dates, accommodation, passenger names, transportation or itinerary arrangements may also be subject to the conditions of the suppliers involved.

For groups, a change in the number of participants may affect the price per person and the availability of services already confirmed.

All changes must be requested in writing and take effect only once confirmed in writing by Nayra Travel.

4. Cancellations & Refunds

Cancellation requests must be submitted in writing. The cancellation takes effect on the date Nayra Travel receives the request.

How Cancellation Charges Are Determined

Cancellation charges depend on two factors:

• The timing of your booking and your cancellation. Charges depend on how far in advance the reservation was made and how much notice is given before the start of the journey.
• The conditions of the suppliers involved, such as hotels, railway operators, airlines and attraction operators.

When a reservation is made well in advance, there is usually a period during which it can be cancelled with reduced or no charges, as many services have not yet been paid to suppliers.

When a reservation is made close to the travel date, most services must be purchased and confirmed immediately. In these cases, cancellation charges may apply from the moment of confirmation, up to the full value of the services booked.

The cancellation conditions that apply to your reservation will be stated in your travel proposal or booking confirmation before you confirm.

Groups

Group cancellations are subject to the deadlines and conditions set out in the group agreement. A reduction in the number of participants may also result in revised rates or supplier charges.

Non-Refundable Services

Some travel arrangements are non-refundable once purchased, issued or confirmed, including:

• Machu Picchu entrance tickets and other restricted-entry attractions.
• Domestic and international airline tickets.
• Train tickets, subject to the railway operator’s conditions.
• Accommodation or services booked at non-refundable rates.
• Special arrangements requiring advance, non-recoverable payments.

Any non-refundable conditions will be communicated before the relevant booking or purchase is finalized.

Refunds

Where a refund is due, Nayra Travel will inform you of the refundable amount, any applicable deductions and the expected processing time.

5. Travel Documents & Passenger Information

Travelers are responsible for ensuring that their passports, visas, travel authorizations and any other required documents are valid for the entire journey.

Accurate passenger information must be provided by the deadlines communicated by Nayra Travel, particularly for flights, train tickets and attractions requiring personalized admission.

Names and identification details must match the travel documents used during the journey. Nayra Travel cannot guarantee changes to tickets or reservations resulting from incorrect or incomplete passenger information.

6. Itinerary Adjustments

Every journey is carefully designed to offer a smooth and rewarding experience.

Occasionally, circumstances such as adverse weather, transportation disruptions, road closures, operational restrictions or conditions affecting traveler safety may require changes to the original itinerary.

In such cases, Nayra Travel will make every reasonable effort to provide suitable alternatives while preserving the character and quality of the journey. Any significant change will be communicated as promptly as possible.

7. Travel Insurance

We strongly recommend that all travelers obtain comprehensive travel insurance covering medical expenses, emergency assistance, trip cancellation, travel interruption and baggage-related incidents.

Travel insurance is not included unless expressly stated in your confirmed travel proposal.

8. Health, Accessibility & Special Requirements

Please let us know about any mobility considerations, dietary requirements or other needs that may affect your experience.

Some destinations in Peru involve high altitude, uneven terrain or limited access to medical facilities. We will make every reasonable effort to accommodate individual requirements, subject to the accessibility and operating conditions of each destination.

Travelers are responsible for seeking appropriate medical advice regarding their fitness to travel.

9. Third-Party Services

Nayra Travel works with carefully selected hotels, transportation companies, guides, railway operators, airlines and local partners.

Some services are subject to the operating conditions, availability restrictions and cancellation policies of their providers. Where these conditions materially affect your reservation, they will be communicated during the booking process.

10. Unforeseen Circumstances

Nayra Travel is committed to delivering every confirmed service with professionalism and care.

Events beyond our reasonable control, such as natural disasters, severe weather, government restrictions, strikes or major transportation disruptions, may affect the delivery of certain services.

In such cases, we will help you evaluate the available alternatives. Any refund, credit or rescheduling will depend on operational feasibility, the conditions of the suppliers involved and applicable law.

Nothing in these terms limits the rights or remedies to which travelers are entitled under applicable consumer protection legislation.

11. Communication & Assistance

Our team is available to assist you before and during your journey. Each confirmed reservation includes the relevant contact details and communication arrangements.

While you are in Peru, our local coordination team will assist with any operational matters related to the services booked through Nayra Travel.

12. Acceptance of Booking Terms

By confirming a reservation and making the required payment, travelers acknowledge that they have read and accepted these booking terms, together with any specific conditions stated in their travel proposal, booking confirmation or, for groups, the group agreement.

Any special conditions agreed in writing for a particular reservation form part of that booking agreement, subject to applicable law.

Nayra Travel Agencia de Viajes y Turismo S.R.L.

Travel that stays with you.

www.nayratravel.com