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Complaints book

In accordance with Peru’s Complaints Book Regulation (D.S. 011-2011-PCM).

Business details

Company nameNayra Travel

Cusco, Perú

+51 *********hola@nayratravel.com

1 · Consumer details

ID document

I am a minor and this complaint is filed by my parent or guardian

2 · Goods or service purchased

3 · Details of the complaint and consumer’s requestIs this a claim or a complaint?

Claim · dissatisfaction related to the service purchasedComplaint · dissatisfaction not related to the service, or discontent with customer service

Filing this complaint does not prevent you from using other dispute resolution channels, nor is it a prerequisite for filing a claim with INDECOPI. The business must reply to the claim or complaint within fifteen (15) working days, which cannot be extended.

Once filed, we will email you a copy of your complaint form: it is your record.